📦 About Products, Payments, Shipping & Support – csvaping.com
🛍️ What products do you offer?
csvaping.com specializes in high-quality disposable e-cigarettes and offers OEM services for customized vape products. We also provide a range of premium e-liquids y vape accessories to elevate your vaping experience.
✅ Are your products high quality?
Absolutely. At csvaping.com, we only offer products from reputable manufacturers known for outstanding performance, design, and safety. All products undergo strict quality control and testing before being shipped.
🧾 Do you offer wholesale options?
Yes! csvaping.com provides wholesale pricing and bulk order services. If you’re a distributor or retailer, contact us to discuss terms, MOQ, and shipping logistics.
🧩 Do you offer OEM services?
Yes, we provide OEM/private label services for businesses who want to launch or scale their own vape brand. From flavor development to packaging design, we can help bring your brand to life.
💳 What payment methods do you accept?
At csvaping.com, we accept:
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Credit Cards (Visa, Mastercard, etc.)
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PayPal
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Stripe
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Bank Transfers
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SEPA/IBAN Transfers
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Cryptocurrencies
All transactions are handled through encrypted and secure payment gateways.
🔐 Is my payment information secure?
Yes, absolutely. We never store your payment details. Payments are processed with end-to-end SSL encryption to ensure the highest level of security and privacy.
🚚 How long does it take to process my order?
Orders are usually processed within 1-3 días laborables. Once confirmed, we prepare and pack your order for shipment with speed and care.
⏱️ How long is the shipping time?
Shipping typically takes 7–15 business days, depending on your location and chosen carrier.
📦 What shipping carriers do you use?
We work with trusted global logistics partners, including:
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DHL
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DPD
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UPS
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Local Postal Services
You can rest assured your package will arrive safely and on time.
🔍 How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use it to check the delivery status either through our website or directly on the carrier’s tracking page.
❌ Can I cancel my order after it has been shipped?
Unfortunately, once an order is shipped, it cannot be canceled. Please double-check all details before confirming your purchase.
📦 What if I receive a damaged product or have a quality issue?
If your product is damaged or defective, contact csvaping.com support immediately. We’ll arrange for a replacement or full refund, depending on the case.
🛡️ Do you offer any warranties?
Yes, many of our products come with manufacturer warranties. Please refer to the individual product pages for warranty durations and terms.
🔄 Can I return or exchange a product?
Yes. We offer a hassle-free return & exchange policy. Please refer to our [Return Policy page] for details on eligibility and instructions.
💬 How do I contact customer support?
You can reach us anytime through:
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Correo electrónico: info@csvaping.com
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WhatsApp: +852 5934 6722
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Telegrama: ID: @Vapes808
📅 Our working hours are Monday to Friday, 9:00 AM – 9:00 PM (China Standard Time).
If you have any other questions, feel free to reach out to the csvaping.com customer support team — we’re here to help!