💸 Refund Policy – csvaping.com
At csvaping.com, we strive to ensure your satisfaction with every purchase. Please review our refund and exchange policy to understand your rights and responsibilities when shopping with us.
📦 Damaged or Defective Products
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We’ll arrange a replacement or a full refund, depending on the situation.
🔄 Exchanges
If your return is approved for exchange, a replacement product will be shipped to you at no additional cost.
🧾 Eligibility for Refunds and Exchanges
To qualify for a refund or exchange, the following conditions must be met:
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The item must be unused and in its original packaging
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You must provide a proof of purchase (order number, invoice, or receipt)
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En return request must be made within 14 days of receiving your product
❌ Non-Refundable Items
The following items are not eligible for refund:
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Gift cards
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Products marked as final sale
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Any return made more than 14 days after delivery
🚫 Order Cancellation
Please double-check your order before confirming payment.
Once your order has been shipped, it cannot be canceled.
🚚 Shipping Costs
Please note:
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Shipping costs are non-refundable
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If your refund is approved, return shipping fees will be deducted from your refund amount (unless the item is defective or incorrectly shipped)
🔁 Return Process
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Contact Customer Support
Email us at info@csvaping.com to initiate your return. -
Provide Order Details
Include your order number, a description of the issue, and photos if the item is damaged. -
Receive Return Authorization
Our support team will issue a Return Authorization and detailed return instructions. -
Ship the Product Back
Use a trackable shipping method to return the item to the address provided by our support team. -
Inspection & Processing
Once received, we’ll inspect the product and notify you of the refund or exchange decision.
💳 Refunds
If your return is approved, your refund will be processed automatically to your original payment method.
Please allow a few business days for your bank or credit card provider to post the refund.
📬 Contact Us
If you have any questions regarding our refund policy, feel free to reach us:
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Correo electrónico: info@csvaping.com
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WhatsApp: +852 5934 6722
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Telegrama: ID: @Vapes808
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Support Hours: Monday to Friday, 9 AM – 8 PM (China Standard Time)
Thank you for shopping at csvaping.com. We appreciate your understanding and cooperation.