๐ธ Refund Policy โ csvaping.com
At csvaping.com, we strive to ensure your satisfaction with every purchase. Please review our refund and exchange policy to understand your rights and responsibilities when shopping with us.
๐ฆ Damaged or Defective Products
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We’ll arrange a replacement or a full refund, depending on the situation.
๐ Exchanges
If your return is approved for exchange, a replacement product will be shipped to you at no additional cost.
๐งพ Eligibility for Refunds and Exchanges
To qualify for a refund or exchange, the following conditions must be met:
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The item must be unused and in its original packaging
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You must provide a proof of purchase (order number, invoice, or receipt)
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The return request must be made within 14 days of receiving your product
โ Non-Refundable Items
The following items are not eligible for refund:
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Gift cards
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Products marked as final sale
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Any return made more than 14 days after delivery
๐ซ Order Cancellation
Please double-check your order before confirming payment.
Once your order has been shipped, it cannot be canceled.
๐ Shipping Costs
Please note:
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Shipping costs are non-refundable
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If your refund is approved, return shipping fees will be deducted from your refund amount (unless the item is defective or incorrectly shipped)
๐ Return Process
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Contact Customer Support
Email us at info@csvaping.com to initiate your return. -
Provide Order Details
Include your order number, a description of the issue, and photos if the item is damaged. -
Receive Return Authorization
Our support team will issue a Return Authorization and detailed return instructions. -
Ship the Product Back
Use a trackable shipping method to return the item to the address provided by our support team. -
Inspection & Processing
Once received, weโll inspect the product and notify you of the refund or exchange decision.
๐ณ Refunds
If your return is approved, your refund will be processed automatically to your original payment method.
Please allow a few business days for your bank or credit card provider to post the refund.
๐ฌ Contact Us
If you have any questions regarding our refund policy, feel free to reach us:
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Email: info@csvaping.com
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WhatsApp: +852 5934 6722
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Telegram: ID: @Vapes808
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Support Hours: Monday to Friday, 9 AM โ 8 PM (China Standard Time)
Thank you for shopping at csvaping.com. We appreciate your understanding and cooperation.